CENGAGE Brain Reviews

I was convinced to buy an e-book from Cengage as we have been given a nice discount applicable to all their publication on my study fields. After completion of the purchase, I realised I couldn't download the book( you need to access to their platform every single time you want to use the material you bought) and consequentially I couldn't read it off-line. After some searching, I found out that the only way to read the book off-line is to download their mobile phone app, which I am not happy to use due to sight issue. The icing on the cake is that you don't own their book, they are just lending their publications to you for a very long length of time, this was not clearly stated at the moment of the purchase. Last but not least they don't do refund on electronic publications. I am not pleased with my experience with Cengage. I ended with an expensive book that I can't read if I don't have access to the internet and that ultimately I don't own. I understand the reasons behind their marketing choices; however, there are some many ways to avoid inappropriate distribution of contents without penalising customer that are not happy to read a university textbook via smartphone or that don't want or can't be connected to the wifi all the time.